Customer Reaches Out
A customer messages Novex Growth directly on WhatsApp. Maybe they saw a post, got a referral, or are an existing loyal customer who knows what they want. Layla responds instantly — day or night.
Layla Greets & Engages
Layla introduces herself warmly and immediately asks the right questions to understand the customer's needs — no menus to scroll, no website to navigate. Just a natural conversation.
Understanding the Occasion
Layla asks about the occasion and guest count — the two things that determine everything. With this information she can suggest the perfect items and quantities without the customer needing to know the menu.
Personalized Suggestions
Based on the occasion and group size, Layla recommends specific dishes with prices. She also shares the Novex Growth WhatsApp Catalogue so customers can visually browse items — photos, names and prices — without leaving the chat.
Food Images Sent by Layla
When a customer asks about a specific dish, Layla sends the actual food photo directly in the chat — just like a personal recommendation. The customer sees exactly what they're ordering before committing.
Order Confirmed in Chat
Layla compiles the full order — items, quantities, total, pickup date and location — and presents a clean summary for the customer to confirm. Everything documented in the chat thread both parties keep.
Stripe Payment Link Sent
Layla sends a secure Stripe payment link directly in WhatsApp. Customer taps, pays in their browser, returns to WhatsApp to see confirmation. Full payment upfront — no deposits, no back and forth. Novex Growth receives an instant paid order notification.